TERMS OF USE

 

These Terms and Conditions of Use and the other documents to which we will refer below (collectively referred to as our “Terms of Use”) govern all the ways of using our Online Platform. By accessing or using our Online Platform, you agree to comply with and be bound by these Terms of Use. Please read them carefully to know your rights and obligations when using our Online Platform.

 

Article 1: Usefulness of these Terms of Use

Our Terms of Use form a legally binding agreement (the “Agreement”) between The world Nature (“The world Nature” or “we”) and you. Our Terms of Use govern your access to and use of The World Nature website, including any subpage and subdomain of the website.

If there is contradictory information between the English version of our Terms of Use and the versions in other languages, the Spanish version will prevail.

 

Article 2: Other current policies

If you sell or buy Lots on our Online Platform, the following documents apply to you. These documents are an integral part of our Terms of Use and, by using our Online Platform, you accept them.

  • Seller Terms. If you offer Lots for auction on our Online Platform,
    specific rules apply to Sellers. Read Seller Terms.
  • Buyer Terms. If you buy Lots on our Online Platform, specific rules
    apply to Buyers. Read Buyer Terms.
  • Other policies. To ensure that our Online Platform is considered safe
    and reliable, we have several policies in place (for example, our
    Feedback Policy and the EU Right of Withdrawal Policy).

 

Article 3: Your privacy

Protecting your personal information is important to us. In our Privacy Policy you can read how we process your personal information. By using our Online Platform, you agree that we may use your information for the purposes set out in our Privacy Policy.

In order for our Users to be able to fulfill their obligations under a Sales Contract, we provide Users who require it with the necessary personal information (for example, name, email address, telephone number and address) of other Users. For example, when a Seller needs this information in order to send a Lot to a Buyer. However, we cannot be responsible for the accuracy of a User’s personal data that we share with another User.

Both The World Nature and the User who receives personal data are considered separate and independent data controllers of personal data in accordance with current data protection laws and regulations. If The World Nature and a User are found to be joint controllers of the relevant personal data, and if The World Nature is sued, fined, or otherwise incurs damages for any defect that may be attributed to that User, the User You agree to indemnify The World Nature for such damages.

If you receive personal information from another User, you will process that data in accordance with the applicable legislation and (data protection) regulations. You must guarantee that you will only process this information to fulfill your obligations, to resolve any problems under or arising from the Purchase Agreement or to fulfill certain legal obligations. For example, in some cases, you will be required to store certain information to meet your accounting obligations. However, you cannot use personal data for commercial purposes, such as sending unsolicited communications or contacting the User for these purposes. If you include the provisions of this Article, you will be responsible for the damages suffered by The World Nature.

 

Article 4: Scope of our Services

The world Nature offers an Online Platform where you can bid, buy and sell special items (“Lots”). We consider everyone who uses our Online Platform as “User” (“you”). Users who buy Lots are called “Buyers” and users who sell Lots are called “Sellers”. The scope of our Services is limited in the following ways:

  • Sellers are responsible for the Lots they sell. We have no control or responsibility over the quality, safety, legality or correctness of the Lots. The world Nature only plays a facilitating and supporting role by offering an Online Platform and complementary services.
  • The world Nature is not a party to the Sales Contract. Buyers will automatically enter into a purchase agreement (“Contract of Sale”) with the Seller of a specific Lot for the amount of the highest Bid (the “Purchase Price”). There will be no Sales Contract only if the Seller has set a minimum price (“Reserve Price”) and the reserve price is not reached. Your obligations and rights under the Contract of Sale are found in the Buyer’s Terms and / or the Seller’s Terms. Please read them carefully.
  • We charge a commission for the use of our Services. We ask for a fee for the use of our Services. The Commission for Buyers (“Buyer Commission”) is 2.9% of the Purchase Price (VAT included, if applicable). We will add this amount to the Purchase Price. Sellers have to pay a commission of 8.5% of the Purchase Price (“Seller Commission”), which will be deducted from the purchase price payment. If applicable, the Seller’s Commission will be increased with VAT, taxes (such as withholdings), duties and levies that may be due. We make use of Third Party Service Providers. Our Online Platform may contain links to third party web pages (“Third Party Service Providers”) or we may make use of supplementary services from Third Party Service Providers, such as payment services. Your use of such products, services, applications or web pages will be governed and subject to the terms and conditions and privacy policies of the applicable Third Party Service Provider.
  • We make use of Third Party Service Providers. Our Online Platform may contain links to third party web pages (“Third Party Service Providers”) or we may make use of supplementary services from Third Party Service Providers, such as payment services. Your use of such products, services, applications or web pages will be governed and subject to the terms and conditions and privacy policies of the applicable Third Party Service Provider.

 

Article 5: Your The World Nature account

Before you can use our Services, you must create a The World Nature account (“Account”). In principle, anyone can register with The World Nature. However, if you are under the age of 18, you must obtain permission from your legal guardian (s). Below you will find the rules related to the use of your Account:

  • Provide accurate information. Creating your Account, you must provide complete and accurate information about yourself or your company. Using false information or impersonating another person or company through your Account is prohibited. You need to keep this information up to date at all times.
  • Choose a suitable username. If you are able to create a username for your Account, we ask that you choose a username that is not or cannot be considered offensive or vulgar and that does not infringe the intellectual property rights of third parties or violate these Terms of Use of any other way.
  • Protect your account. Keep your username and password secret at all times. You are solely responsible for any activity related to your Account. We are entitled to assume that only you can log in using your username and password.
  • Restrictions to your Account. To ensure that our Online Platform is and remains reliable and secure, we reserve the right (i) to deny you the ability to create an Account, (ii) to restrict the use of your Account, and (iii) to cancel your right access to your Account.
  • Restrictions on Accounts Linked to You. In addition to the above, we may also suspend, restrict or cancel your use of our Online Platform through each and every one of the Accounts that we may link to you. We can assume that an Account is related to you or is used on your instructions if we can manually or automatically match enough overlapping data points between these different Accounts. Therefore, we may take any of the safeguards listed in the applicable Seller Terms and / or the Buyer Terms related to all Accounts that we believe you use or are used under your instructions. In the event that you do not agree with our conclusions, you will be responsible for proving that the corresponding Accounts are not connected to you.
  • If you violate our Terms of Use, you will no longer be allowed to register. If we have limited your access or use of our Online Platform in accordance with our Terms of Use, you will not be allowed to register a new Account or access and use our Online Platform through another User’s Account.

 

Article 6: Auction rules

We want to make sure that all of our Online Auctions run smoothly and are free from non-compliant behavior. To make sure of this, we have established some auction rules:

  • Our instructions are binding. You are obliged to comply with any and all reasonable instructions and directions regarding our Online Auctions that we provide to you or on our behalf. If a situation arises that is not covered in our Terms of Use, if there is a dispute between bidders, or if other irregularities arise, we will decide how to proceed.
  • All Bids are binding. All Bids are binding and any Bid placed from your Account will be deemed to have been placed by you, even if the Bid is placed by another person using your Account.
  • We do not accept fraudulent bids. You are not allowed to bid on your own Lots or the Lots of someone connected to you. You are also not allowed to have someone connected with you to bid on your Lots. We call it fraudulent bidding.
  • Agreements outside the platform are not accepted. You are not allowed to directly contact other Users or third parties to enter into a purchase agreement outside of The World Nature for Lots offered on our Online Platform.
  • The Online Auction ends when the time runs out. If a Bid is placed during the last minute of the Online Auction, additional time will be added to the auction.
  • We may request certain forms of guarantee before accepting your Bid. We may ask you to deposit a certain amount or provide proof of payment security in another way before you can bid on a Lot.
  • The World Nature may prevent you from participating in an Online Auction. We have the right to make it temporarily or permanently impossible for you to bid on the Lots at any time (before, during and after an Online Auction).
  • The World Nature may delete a Bid in an Online Auction in progress. We have the right, at our own discretion, to remove a Bid in an Online Auction in progress if we deem it necessary (for example, in the event of possible abuse or fraud or in the event of an obvious error on the part of the bidder).
  • The World Nature may remove a Lot from an Online Auction in progress. We have the right, at our own discretion, to remove a Lot from a scheduled or ongoing Online Auction if we deem it necessary. If we delete a Lot, all Bids placed will also be deleted.

 

Article 7: Use of our Online Platform

Our Services may not be available to Users residing in certain countries. This includes countries where our third party payment provider is not supported or which are not commercially viable for The world nature. We have the right to prevent you from creating an Account and bidding or selling on the Online Platform if you reside in a prohibited country. If you reside in a country that is added to the list of prohibited countries and you have already created an Account, we will inform you of this and limit our Services for that Account in question.

Your The world nature Account is your responsibility and you use our Online Platform at your own risk. The same applies to the use of technical means, such as a computer and an internet connection, when using our Online Platform.

By using our Online Platform, you are obliged to comply with all applicable national, European and international regulations regarding the bidding, offering, buying and selling of Lots through our Online Platform.

You agree not to take any action that may exert unreasonable and / or disproportionate pressure on the infrastructure of our Online Platform and / or that may hinder the functionality of the Online Platform. You agree not to reverse engineer, attempt to obtain the source code, use viruses, Trojans, worms, bots or other software or technical tools that may damage the Online Platform, make the Online Market inaccessible, or circumvent technical protection measures.

 

Article 8: Your user material

By using our Online Platform, you can upload certain material, such as Lot descriptions, photographs, specifications, opinions, announcements, messages, offers and / or advertisements (“User Material”). The following rules apply to any User Material that you upload:

  • You understand and agree that you are responsible for all User Material that you post on our Online Platform.
  • You acknowledge and agree that the User Material that you upload or post on our Online Platform:
    • It is not misleading, inappropriate or false
    • It is not discriminatory or offensive in any way, does not incite violence and / or harassment of another person or other people and, in our opinion, does not conflict with public morals or good taste, is not violent, does not contains a link to pornographic material or pornographic websites and does not promote illegal activities
    • It does not consist of chain letters, junk mail or spam and does not contain links to web, commercial or other pages
    • It cannot have a negative effect on the reputation or good name of The World Nature and our affiliated companies.
    • It is exempt from charges, does not conflict with any law or regulation or with these Terms of Use, does not infringe any rights of third parties, and is not in any other way illegal towards third parties or The World Nature.

By posting User Material on our Online Platform, you grant The world Nature a license to use it. Don’t worry, you will retain all intellectual property rights to your User Material. However, you grant us a free, unrestricted, global, non-exclusive, perpetual and irrevocable license to communicate your User Material to the public and / or reproduce it for all purposes we deem necessary (including promotional purposes).

This license allows us to promote your Lots and promote our Online Platform in any format and through any channel. Under this license, we can translate your User Material and promote it on our website or in any other promotional material (including social media), with the aim of promoting your business and our Online Platform. The use of your User Material helps us to prosper and is therefore beneficial to all of our Users. This is also why the license does not end when your Account is deleted or when you decide to stop using our Online Platform. You also agree not to assert any moral rights against us for using your User Material.

We have the right to have User Material for a particular Lot translated (including machine translation) so that the Lots can also be offered in other countries. We may, at our discretion, dissolve the Sales Agreement on behalf of a User if that User is shown to be adversely affected by a manual translation error and no other solution is found for the User. If we are notified of an incorrect translation of a Lot while the Lot is still up for auction, we may, at our own discretion, modify the description of the Lot or remove the Lot from the auction.

Report illegal or unauthorized content. If you believe that certain User Material is illegal, we ask that you inform us. You can inform us with an email to theworldnature@hotmail.com. We are only obliged to remove User Material that is unequivocally illegal after receiving a notification. We may reject a request to block or remove User Material or interrupt an activity if we have valid reasons to doubt the correctness of the notification or the legitimacy of the evidence presented. If we see reasons to do so, we have the right to remove or change User Material from our Online Platform, without being responsible for any damage and without being obliged to pay any compensation.

 

Article 9: Termination, suspension and other measures

Termination on your part. You can delete your Account at any time. We have the right to refuse the deletion of your Account if you still need to fulfill certain obligations (such as a payment or a shipment) towards The World Nature or other Users or if there is a possibility that complaints may arise regarding recently sold Lots.
Termination for convenience of The World Nature. Without limiting our rights specified below, we may delete your Account if we are legally required to limit our Services to you or if it is no longer in our business interest to provide our Services to you.
Termination for cause by The World Nature. Any violation of these Terms of Use may result in the immediate deletion of your Account without any formal requirement (for example, a notice of breach).

  • Suspension of our Services. We have the right to suspend our Services if we have sufficient reason to believe that you are not acting in accordance with these Terms of Use. For clarity, this means that we may suspend your use of any and all Accounts used by you or operating under your instructions.
  • We can compensate claims. To secure our own rights and those of other Users (for example, if you breach our Terms of Use), we have the right, at all times and at our own discretion, to (a) suspend your payment or refund, (b) withhold your payment , (c) offset any financial claim that we may have against you with a financial claim that you may have against us. If any of these actions are regulated by mandatory (consumer) law, we can only do so in accordance with that mandatory law.
  • We can take additional protective measures. In addition to the foregoing, we may take other measures to protect our Online Platform and other Users from infringing, fraudulent, or otherwise inappropriate conduct. Please see the current Seller Terms and / or Buyer Terms for additional steps we may take.

 

Article 10: Intellectual Property Rights of The world Nature

Each and every one of the intellectual property rights, such as copyrights, trademarks and databases of the Online Platform and of our database, including, among others, the intellectual property rights of texts, images, design, photos, software, audiovisual material and other materials belong to The World Nature. Subject to the conditions of these Terms of Use, we grant you a limited, personal, revocable, non-exclusive, non-(sub) licensable and non-transferable right to use our Online Platform and to view the Information in the way and in the format in which it is available through our Online Platform.

 

Article 11: Availability of our Online Platform

The Word Nature is authorized, at any time and without prior notice, to make procedural, technical, commercial or other changes and / or improvements to the Online Platform. We are also authorized to (temporarily) discontinue the operation of the Online Platform and / or limit the use of the Online Platform if, in our opinion, this is necessary (for example, in the context of reasonably necessary maintenance of the Online Platform).

 

Article 12: Guarantees and responsibilities

We are dedicated to making our Online Platform the best it can be, but we are not perfect and sometimes things can go wrong. You understand that our Service is provided “as is” and without warranty of any kind (express or implied).

We do not guarantee that (I) the Online Platform will be secure or available at a particular time or place, (II) any defect or error will be corrected, (III) the Online Platform will be free of viruses or other harmful materials, or (IV) The results of the use of the Online Platform will meet your expectations.

To the extent permitted by current legislation, we do not assume any responsibility for damages arising from:

  1. The provision of our Services, including, among others, damages resulting from the use of the Online Platform or in relation to illegal or other acts.
  2. The conclusion, the fulfillment (this includes the delivery of the Lots), and/or the dissolution of a Contract of Sale by a Buyer or Seller.
  3. The cancellation of a transaction by The World Nature or the dissolution of a Sales Contract by The World Nature on behalf of a User.
  4. Value estimates we provide (automatically) for certain Lots. We do not guarantee that these estimates are correct and therefore we cannot be held liable if the Lots are found to be higher or lower than the estimate.
  5. Any errors in the text as a result of the machine translations
  6. User Material (such as photographs and description of the Lots)
  7. Illegal use of the Online Platform
  8. Your use of the services of Third Party Service Providers
  9. Technical problems or other errors in our Online Platform

Limitation of liability. If, despite the foregoing, The world Nature is liable for any damages for whatever reason, we will only be liable for compensation for direct damages that you suffer as a result of a defect or wrongful act that may be attributed to us.

Report a claim for damages in time. You have to inform us of any damage in writing as soon as possible after the first occurrence of the damage. Each claim for compensation against The world nature expires twelve (12) months after the first occurrence of the damages.

This limitation period of one (1) year also applies if we need to pay or refund your money but you have not sent us the contact, personal and / or bank information required to do so, after we have requested it (at least one time) by mail or phone. In these situations, the statute of limitations will start to run from the moment when (i) the claim has expired and is payable or (ii) the Sales Contract has been dissolved by us on behalf of a User.

 

Article 13: Conflicts with other Users

We hope that Users will resolve any dispute between them. However, if necessary, The World Nature will use reasonable efforts to mediate between the Seller and the Buyer.

Therefore, any complaint or dispute between the Seller and the Buyer must be communicated to us as soon as possible. We will try to help you resolve the dispute in good faith and in accordance with our Terms of Use.

Even with our support, disputes may not reach a satisfactory conclusion. If this happens, you agree that we can decide whether to refund the Buyer or pay the Seller. Of course, we base our decision on all the relevant information available and take into account any possible agreement between the Buyer and the Seller. We want to clarify that our decision does not affect the validity of the Sales Contract. Regardless of the decision we make, the Buyer and the Seller are free to claim their rights of conformity or discuss their dispute related to the Contract of Sale between themselves. However, we cannot be responsible for paying any damages or other compensation to the Buyer or the Seller if they do not agree with our decision.

If the Users decide to dissolve the Sales Contract between themselves and without the mediation of The World Nature, the Users lose the right to receive a refund from the corresponding Buyer and / or Seller Commission.

 

Article 14: Conflicts with The world nature

If you are not satisfied with our services, please let us know and we will try toresolve your problem.

 

Article 15: Contact us

If you have questions about our Online Platform or about these Terms of Use, you can contact us using the following contact information: theworldnature@hotmail.com

 

 

 

BUYER TERMS

 

The world nature offers a platform where you can discover, buy and sell special objects. It is very important to us that our platform is reliable and secure for both buyers and sellers to ensure the best possible customer experience. For this to happen, our Buyers must accept and abide by the rules set forth in our Buyer Terms, which are an integral part of our Terms of Use.

These Buyer Terms also describe your rights and obligations under the Sales Contract you enter into with the Sellers. In our Seller Terms, you can find the rights and obligations of the Sellers under the Sales Contract.

For more information on the capitalized terms used in this document, see our Terms of Use.

 

Article 1: Purchase of Lots

It is great that you are interested in buying Lots on our Online Platform! Before using our Services, make sure you know the following:

  • The Buyer and the Seller of a Lot enter into a Sales Contract. If Your Bid is the highest at the end of the Online Auction, you will be considered the Buyer and you will automatically enter into a Sales Contract with the Lot Seller. However, if the Seller sets a Reserve Price and your Bid is less than the Reserve Price, there will be no Sales Contract. Our Terms of Use cover your obligations under the Contract of Sale.
  • We charge a fee for the use of our Services. The Buyer’s Commission is 2.9% of the Purchase Price (VAT included, if applicable). This will be added to the Purchase Price.
  • Buyers have to pay for transport costs and any additional import costs (eg VAT, import duties). You also acknowledge and agree that you are responsible for checking if there are any specific rules or restrictions applicable to the importation of an object into your country.

 

Article 2: Payment of Lots

If you have won a Lot and your Bid has reached the Reserve Price, you can
consider yourself the proud Buyer of that Lot. The next step is to pay it
according to our instructions. Below you will find our payment rules.

  • After winning your Lot, you will have to pay within three (3) days. Within a period of three (3) days from the end of the Online Auction, you must pay (I) the Purchase Price and transportation costs (if applicable) to the Seller and (II) the Buyer’s Commission to us. The specified payment term will never be considered as a legal limit. This means that a notice of default is required before the Seller can dissolve the Contract of Sale due to your default on payment. You must ensure that the Seller receives the full amount of the Purchase Price and that we receive the full amount of the Buyer’s Commission. Therefore, you are responsible for any costs (such as bank charges), taxes (such as tax withholdings), duties and levies owed.
  • You guarantee that your purchase is legitimate. You guarantee that you do not purchase the Lot as part of a false transaction, which allows you and / or third parties to transfer the total or partial Purchase Price and launder the money involved.

If you have any questions about your payment options, please contact our customer service by sending an email to theworldnature@hotmail.com

 

Article 3: Delivery or collection of Lots

For most Lots in our auctions, the Seller will ship the item (s) to the address associated with your Account. However, you may have to collect certain Lots. Be sure to check the shipping details in the Lot description.

  • Please make sure your address is correct for delivery. The Seller will send your Lot to the address listed in your Account. We will ask the Seller to send the Lot once your payment has been received.
  • If there are any problems, please contact us within three (3) days of delivery. As soon as the Track & Trace tracking code shows that the Lot has been delivered, you will have three (3) days to inform us of any problems related to the Lot. If you have to collect the Lot, you will have to inform us of any problems related to the Lot within three (3) days of collection. You acknowledge that we will not evaluate the complaint and that the Seller will receive payment if you do not inform us within this three (3) day period.
  • If there are any issues with the shipment, we ask that you work directly with the Seller to find a solution. The world nature has the right to present the signature of the receipt and / or the Track & Trace delivery confirmation at the place of delivery as proof that you have received the Lot. If there is a problem with the delivery of a Lot and a solution cannot be reached with the Seller, both must cooperate in an investigation by the transport agency. An ongoing investigation does not affect our right to decide whether the Purchase Price will be refunded to you or paid to the Seller.
  • Arrange the collection with the Seller. If you have won a Lot that needs to be picked up, you must organize and collect the Lot within five (5) business days from the date of purchase, unless you have agreed otherwise with the Seller. The specified pick-up time will never be considered a legal limit. If you do not pick up the Lot in accordance with our instructions or your agreement with the Seller, you acknowledge that we may pay the Seller or cancel the transaction in our system.
  • The world nature may cancel transactions if the Seller does not deliver the Lot. If the Seller fails to deliver the Lot in accordance with its obligations under the Seller’s Terms or the Lot description, we will send the Seller various reminders. If the Seller does not act in accordance with our instructions, you accept and acknowledge that we can cancel the transaction in our system. The cancellation of the transaction is not the same as the dissolution of the Sales Contract. Once we have canceled the transaction, you are free to exercise your rights under the Sales Contract with the Seller directly.

If you have any questions about delivery or collection, please contact our customer service by sending an email to theworldnature@hotmail.com

 

Article 4: Breach of your obligations towards the Seller

If you do not comply with your obligations to the Seller under the Sales Contract, you will be in default and the Seller will have the right to dissolve the Sales Contract. We may send you a notice of default and a notice of dissolution on behalf of the Seller, but we are not required to do so. In this context, your obligations will include compensation for the Seller’s damages, without prejudice to any other rights that the Seller may have.

 

Article 5: Breach of your obligations towards The world nature

If you do not comply with your obligations towards The world nature under the Terms of Use, we may decide to cancel the transaction of the corresponding Lot. Cancellation is not the same as dissolution of the Sales Contract. However, if we cancel the transaction, we may hold you liable for any and all damages and costs we suffer and / or incur as a result. This means that you will still owe us the Buyer’s Commission. You will also be responsible for the amount of the Seller’s Commission that we have lost due to the cancellation.

Consequences of your breach of our Terms of Use

To secure our own rights and those of other Users (for example, if you breach our Terms of Use), we have the right, at all times and at our own discretion, to (a) suspend your payment or refund, (b) withhold your payment, and (c) offset any financial claim that we may have against you with a financial claim that you may have against us. If any of these actions are regulated by mandatory (consumer) law, we can only do so in accordance with such mandatory law.

In addition to the above, in order to comply with applicable law or if (I) you have violated our Terms of Use, (II) you have repeatedly received unfavorable feedback or we are informed of problems with your conduct or behavior, or (III) if We believe in good faith that they are necessary to protect our Online Platform, other Users, or to prevent fraud or any other illegal activity, we can
take the measures indicated below:

  • Temporarily or permanently limit your authorization to bid and / or sell Lots
  • Temporarily or permanently revoke any special status associated with your Account
  • Temporarily or permanently limit your access to your Account
  • If (I) you have not provided exact banking or identification details at the time of our first request within a reasonable period of time, (II) you have been notified by our Payment Service Provider, or (III) you have not exceeded any list of PEP or sanction verification, you will be in default and (a) any payment (including a refund) may be withheld, or (b) you will lose all right to receive payment (including a refund)
  • If you paid for a Lot with your credit card and, even if the Seller has not committed a default, you submitted a satisfactory chargeback, we are allowed to (I) block your Account, (II) offset any claim we have against you, ( III) block any future payments to you, and (IV) initiate legal proceedings against you.

If our agreement is terminated or access to your Account is suspended while you still have certain obligations towards a Seller under a Sales Contract, we may cancel the transactions in our system and dissolve the Sales Contract (s) on behalf of the Seller or Sellers in question.

We are also allowed to impose a financial penalty of € 1000 (one thousand euros) for each violation of these Terms of Use, without prejudice to our right to recover actual damages. We try to give a warning before imposing this sanction. However, in the case of a serious violation, we will impose the penalty without prior notice. The penalty will increase by 10% for each subsequent violation of our Terms of Use. If possible, we will offset this penalty in accordance with our Terms of Use.

 

Article 6: Right of withdrawal

Consumers have a legal guarantee of conformity of the Lot. Also, depending on your place of residence, you may have the right to cancel and return your purchase for no reason.

  • The EU right of withdrawal may be applicable to your Sales Contract. Consumers who reside in a country in the European Economic Area and who purchase a Lot from a Professional Seller will have the right to withdraw from the purchase without having to indicate the reasons within 14 days (the “cooling off period”).
  • If you give up your purchase, you must return the Lot to the Seller. By virtue of the right of withdrawal, you must return the Lot within a period of 14 days from the notification of withdrawal. The Lot must be returned to the Seller with all related accessories that have been delivered and, if possible, in their original condition and packaging. You are only responsible for any diminished value of the Lot that results from handling beyond what is necessary to establish the nature, characteristics and operation of the Lot. You will be reimbursed the full Purchase Price, including transportation costs, and the Buyer’s Commission. However, you will bear the direct costs of returning the Lot.

 

Article 7: Internal communication

You can use our internal communication system to communicate directly with a Seller. This system is a great way to organize the delivery of a Lot. Please note that we do not allow this system to be used for the following activities:

  • Sending unsolicited advertising or promotions, donation requests, or spam
  • Insult, harass or discriminate against other Users
  • Carry out a sales agreement with a User without the mediation of The world nature, in order to avoid commissions.

 

Article 8: Conflicts with other Users

We hope that Users resolve any conflict between them. However, if necessary, we will use reasonable efforts to mediate between the Seller and the Buyer. Therefore, any claim or conflict between the Seller and the Buyer should be communicated to us as soon as possible.

Contact the Seller: To contact the Seller, go to My Won Lots на and find the order for that sale. You will then be able to click “Contact Seller” to send a message to the Seller.

Contact The world nature: get in touch with our Customer Service department by sending an email to theworldnature@hotmail.com

If a satisfactory solution cannot be found, even with our support, you agree that we will have the last word in accordance with article 14 of the Terms of Use. However, despite our decision, you are free to exercise your rights or discuss your claim related to the Sales Contract directly with the Seller.

 

Article 9: Resale Fees

If a Lot is an original work of art, a resale fee may be due to the artist, based on applicable copyright law. In those cases, you will bear the cost of the retribution for the resale, regardless of whether you are an art market professional or not. You will have to reimburse the party that has paid the resale fee to the artist or the artist’s representative at the first request. Said reimbursement will include the total return on the resale and all related costs, expenses, levies or taxes.

 

 

 

SELLER TERMS

 

The world nature provides a platform where you can sell special items to buyers around the world. It is very important to us that our Online Platform is reliable and secure for both Buyers and Sellers. We want to take this opportunity to explain the most important rules for selling on The world nature.

These Seller Terms also describe your rights and obligations under the Sales Contract you enter into with the Buyers of your Lots. You can find the obligations of the Buyers under the Contract of Sale in the Buyer Terms.

For more information on the capitalized terms used in this document, see our Terms of Use.

 

Artículo 1: Registrarse como Vendedor

Antes de registrarte como vendedor asegúrate de tener en cuenta lo siguiente:

  • You will have to create a Seller Account. When registering as a Seller, you are obliged to truthfully declare whether you are registering as an individual or as a professional. If you use our Online Platform to sell Lots in connection with your trade, business, crafts or professional activity (as “Professional Seller”), a “Pro” icon will appear next to your username on the Lots you offer.
  • We may ask you to identify yourself. To sell on our Online Platform, we may ask you to provide additional identifying information. For example, you may be asked for a copy of your identity document, your bank account number, date of birth and, if applicable, the Chamber of Commerce identification and VAT identification number.
  • Sell ​​professionally. If you use our Online Platform as a Professional Seller, you are obliged to comply with all applicable tax laws and regulations, register correctly and provide all the information required when registering.

*We hope you comply with the EU right of withdrawal. If you use our Online Platform for professional purposes, you acknowledge and agree that in certain cases, Buyers from the European Economic Area (EEA) may be entitled to a 14-day”right of withdrawal”. You will cooperate fully with us in this process. Please read our Right of Withdrawal Policy 

Once you register as a Seller, you can offer Lots for auction or direct sale.

 

Article 2: Offer Lots for auction

We need a clear and complete description of your Lot. When you offer a Lot, you must provide clear and complete information about the Lot. This information should include, but is not limited to, the following materials and information:

  1. A correct, complete and accurate description of the Lot.
  2. Information on the status and classification of the Lot, including whether or not it is included in the property margin regime in the context of applicable VAT legislation.
  3. One or more clear photographs that accurately represent the current status (including any defects or deficiencies), characteristics and other details of the Lot.
  4. The Reserve Price, if applicable (the option to establish a Reserve Price will depend on the value of the Lot).
  5. Indication of actual shipping costs (if applicable).
  6. Any other condition related to the offer.

You are responsible for a correct description of the Lot. Please review the lot description carefully and make sure the item description is correct and describes the lot as it is.

You warrant that you have the right and are authorized to sell the Lot. By offering and selling a Lot, you warrant that you are not (I) violating any law or regulation, (II) infringing any rights of third parties, including agreement rights and Intellectual Property Rights, (III) acting in a manner that is fraudulent in general, or (IV) acting in a way that is illegal and / or fraudulent towards third parties or The world nature. You also guarantee that the offer and sale of the Lot is a genuine and authentic transaction. More specifically, you guarantee that you are not offering the Lot as part of a false transaction, allowing the Buyer, yourself and / or third parties to transfer an amount and launder the money involved.

Classification of the Lots. Our experts will review the classification of the Lots that appear on our Online Platform based on their experience and certain criteria. To ensure that the lots are well categorized and located.

Withdrawal of Lots. Any lot that is visible on our online platform can be withdrawn as long as the lot has not been put up for auction or sold.

Once the lot is in the auction, the conditions associated with the offer cannot be changed. If we decide to remove your Lot from an Online Auction, you will be fully responsible for any damages resulting from this. If you decide that a Lot should be deleted after it has been published in the Online Auction, you will have to provide us with documents, files or other forms of proof indicating the reason why it should be deleted. You will need to provide this proof on our first request.

If we decide that the proof is sufficient, we will consult with the bidders and may, at our own discretion, remove the Lot from the auction.

 

Article 3: Lots up for auction and sale.

Users will be able to bid / buy for it. By selling on our Online Platform, you accept the following rules:

The Buyer and the Seller of a Lot enter into a Sales Contract. At the end of an Online Auction, you will automatically enter a Sales Contract with the highest bidder (the Buyer) of the Lot. This will not be the case if you have set a Reserve Price and the highest Bid is less than the Reserve Price.

We do not accept fraudulent bids. You are not allowed to bid on your own Lots or the Lots of someone connected to you. You are also not allowed to have someone connected to you bidding on your Lots. We call this fraudulent bidding.

The Lots that you offer on our Online Platform in auction mode will be offered here exclusively. You will not offer Lots through other sales channels while they are in one of our Online Auctions. You will delete Lots from other web pages, including online platforms, and from your own (online) stores or those of others if they are in one of our auctions.

Classification of Lots in the search results. The location and classification of Lots in the search results on our Online Platform may vary and depends on various factors, such as the name of the Online Auction, the name of the category, the details of the Lot, the title and the subtitles of the Lot , the description of the Lot and the (auto) translations of any of the search parameters.

 

Article 4: Shipment or collection of Lots

Once your Lot has been sold, we will ask the Buyer to pay the Purchase Price, transportation costs (if any), and the Buyer’s Commission. As soon as the Buyer has paid, we will let you know so that you can deliver the Lot to the Buyer or organize the collection.

The Lot must be sent within a period of three (5) working days from the date of payment. Unless you have agreed for the Buyer to pick up the Lot, you must carefully package it and ship it within three (5) business days of receipt of payment confirmation from us. You are responsible for shipping the Lot to the Buyer. The specified delivery time will never be considered a legal limit.

Your Lots must be sent with a Track & Trace tracking code. We also highly recommend the use of certified and / or insured shipments, as you will bear the risk of damage and / or loss of your Lots during shipment.

The Lots must be sent from the address indicated in your Account. You are obliged to send the Lots from the address indicated in your Account. If you ship the Lot from a different address, you will need to cover any expenses that would not have been charged if the Lot had been sent from the address indicated in your Account (such as, but not limited to, taxes and duties).

We ask that you contact the Buyer if there are problems with the shipment. If the Lot is lost and / or damaged during shipment, and you cannot reach a solution with the Buyer, you will need to cooperate in an investigation by the shipping company. An ongoing investigation does not affect our right to decide whether the Purchase Price will be refunded to the Buyer or paid to you.

Excess shipping costs must be reimbursed to the Buyer. If the shipping costs are lower than the amount indicated in the Online Auction, you must reimburse any excess shipping costs that the Buyer has paid.

If you have any questions about delivery or collection, please contact our customer service by sending an email to theworldnature@hotmail.com

 

Article 5: Payment of Lots

You will receive the Purchase Price (with the Seller’s Commission deducted) after (i) the Buyer has paid the Purchase Price, transportation costs (if any), and the Buyer’s Commission, and (ii) you have the Lot has been shipped or the Buyer has picked up the Lot, in accordance with Article 4.

We can withhold payment. We may suspend your payment if the Buyer has given notice of a dispute due to, for example, alleged damage or non-conformity of the Lot.

Exchange rates may apply. We will set the exchange rate for each Lot to what it is at the beginning of the Online Auction. Even if the exchange rate changes during the auction, the exchange rate we apply will be fixed at the start of the auction. You agree that you may be paid a lower (or higher) Purchase Price in your own currency than if we had used the applicable exchange rate at the end of the Online Auction or when the Purchase Price was paid. We may also round the Purchase Price to the nearest full unit of currency before paying you.

We can cancel transactions if the Buyer does not pay. If the Buyer does not pay in accordance with his obligations under the Buyer Terms, we will send him multiple payment reminders. If, after we have sent you our reminders, the Buyer still does not pay, you accept and acknowledge that we can cancel the transaction in our system. The cancellation of the transaction is not the same as the dissolution of the Sales Contract. Once we have canceled the transaction, you can decide whether to offer the Lot again or to contact the Buyer directly to exercise your rights under the Sales Contract.

Payments are governed by the terms of our Payment Service Providers. The payment processing services on our Online Platform are provided by our Payment Service Provider, Stripe, depending on the country you are in. These payment processing services are subject to the respective terms of our Payment Service Provider.

For Stripe, the services are subject to the Stripe Connected Account Agreement, which includes Stripe’s Terms of Service (collectively, the “Stripe Services Agreement”).

By selling on The world Nature, you agree to be bound by these relevant terms, which may be modified from time to time. Receiving the payment may depend on you filling in all the required data from the corresponding Payment Service Provider, such as your date of birth and, if you are a Professional Seller, a company registration number. If the payment provider blocks a payment in accordance with its applicable conditions, we have the right to cancel the transaction in our system and refund the Buyer. In those cases, we cannot be responsible for any damages related to the cancellation.

We reserve the right not to pay you. If you have not acted in accordance with our Terms of Use (for example, if you have shipped a Lot from an unsupported country or if you have not provided our Payment Service Provider with the requested identifying information), we reserve the right not to pay you for the Lot in question. In these cases, you accept and acknowledge that you will lose any claim you may have against us for such payments.

If you have any questions about the payment process, please contact our customer service by sending an email to theworldnature@hotmail.com

 

Article 6: Breach of your obligations towards the Buyer

If you do not fulfill your obligations to the Buyer under the Sales Contract, you will be in default and the Buyer will have the right to dissolve the Sales Contract. Without being obliged to do so, we may send you a notice of default and a notice of dissolution on behalf of the Buyer.

In that case, your obligations will include compensation for the Buyer’s damages, without prejudice to any other right. This includes reimbursing the Buyer for any Purchase Prices you have already received from them. We will not be responsible for this refund.

 

Article 7: Breach of your obligations to The World Nature

If you do not comply with your obligations to us under the Terms of Use, we may decide to cancel the transaction for the corresponding Lot. Cancellation is not the same as dissolution of the Sales Contract. However, if we cancel the transaction, we may hold you liable for any and all damages and costs we suffer and / or incur as a result. This means that you will still owe us the Seller’s Commission. You will also be responsible for the amount of the Buyer Commission that we have lost due to the cancellation.

Consequences for breaching our Terms of Use

To secure our own rights and those of other Users (for example, if you breach our Terms of Use including, for the avoidance of doubt, these Seller Terms), we have the right, at all times and at our own discretion, to (a) suspend your payment or refund, (b) withhold your payment, and (c) offset any financial claim we have against you with a financial claim you have against us. If any of these actions are regulated by mandatory (consumer) law, we can only do so in accordance with that mandatory law.

In addition to the above, to comply with applicable law or if (I) you have violated our Terms of Use, (II) you have repeatedly received unfavorable feedback or we are informed of problems with your conduct or behavior, or (III) if We believe in good faith that they are necessary to protect our Online Platform, other Users, or to prevent fraud or any other illegal activity, we can take the measures indicated below:

  • Temporarily or permanently limit your authorization to sell and / or bid for Lots.
  • Temporarily or permanently revoke any special status associated with your Account;
  • Temporarily or permanently limit your access to your Account.
  • If you have not provided us with exact banking, contact or identification information the first time we ask for it, you have breached our terms and we have the right to withhold or not make payments to you (including refunds).
  • If a Buyer pays for a Lot with a credit card and, due to breach of your obligations under these Seller Terms, successfully requests a chargeback, we may (I) block your Account, (II) offset any claim we have against you , (III) block any future payment for you and (IV) initiate legal proceedings against you.

If we take one or more of these measures, we will inform you by email, stating the reason why this (s) measure (s) were taken. On our Help Page you can find more information about the reasons why we can restrict, suspend or cancel access to your Account.

In the event that we decide to permanently limit your access to your account (that is, cancel your Account), we will try to inform you of the reasons 30 (thirty) days before canceling your Account. This 30 (thirty) day notice period does not apply if:

  • We are subject to a legal or regulatory obligation that requires us to terminate all the Services we provide you.
  • We exercise a right of withdrawal for imperative reasons in accordance with European and / or national legislation.
  • You have repeatedly violated our Terms of Use.

The foregoing does not in any way prevent us from initiating legal proceedings against you.

If our Agreement is terminated or access to your Account is suspended while you still have certain obligations towards another User under a Sales Contract, we may cancel the open transactions and dissolve the Sales Contract on behalf of the Buyer. If you have pending payments to make, you will receive the corresponding amount less the amount of damages that we have incurred for not having acted in accordance with our Terms of Use.

We are also allowed to impose a financial penalty of € 1000 (one thousand euros) for each violation of these Terms of Use, including these Seller Terms, without prejudice to our right to recover actual damages. We try to send a warning before imposing this penalty. However, in the case of a serious violation, we will not give notice before imposing this sanction. The penalty will increase by 10% for each subsequent violation of our Terms of Use. If possible, we will offset this penalty in accordance with our Terms of Use.

 

Article 8: Internal communication

  • With Buyers. You can use our internal communication system to communicate directly with a Buyer. This system is a great way to organize Lot delivery or answer any questions Buyers may have. Please note that we do not allow this system to be used for the following activities:
    • Sending unsolicited advertising or promotions, requests for donations or spam.
    • Insult, harass or discriminate against other Users.
    • Carry out a sales agreement with a User without the mediation of The world nature, in order to avoid commissions.
  • With us (Customer experience). If you have technical problems with our Online Platform or you are not satisfied with our Services. We will make a reasonable effort to answer your questions or complaints in a timely manner and, where possible, we will provide you with a solution.

 

Article 9: Conflicts with other Users

We hope that Users resolve any conflict between them. However, if necessary, we will use reasonable efforts to mediate between you and the Buyer. Therefore, you should inform us as soon as possible of any complaint or dispute between you and the Buyer.

Contact Buyer: Go to My Sold Lots and click “Order Details” to display the order page for that sale. You can then click on the “Send Message” link to send a message to the Buyer.

Contact The world nature: get in touch with our Customer Service department by sending an email to theworldnature@hotmail.com

If you cannot find a satisfactory solution, even with our support, you agree that we will have the last word, in accordance with Article 14 of the Terms of Use. However, despite our decision, you are free to exercise your rights or discuss directly with the Buyer your claim related to the Contract of Sale.

 

Article 10: Audit of The world nature

To ensure that our Online Platform remains safe for all Users, we may decide to audit the quality of the Lots. If we have reason to believe that your Lots do not meet our quality standards or our Guidelines for submitting lots, we may visit your offline facility to inspect the Lots in person. Based on this audit, we may take the appropriate action, including canceling the transaction, if the Lot does not meet our quality standards.

 

Article 11: Data

In our Privacy Policy you can find what data we process, how and why we process it and what your rights are.

 

Article 12: Change to these Seller Terms

  • We can modify or extend the Seller Terms at any time. We will notify you of any proposed modification and / or extension by email at least 15 (fifteen) days before the modified and / or extended Seller Terms are published on our Online Platform and become effective.
  • If you continue to use our Online Platform after receiving this notification, you irrevocably accept the modified and / or extended Seller Terms.
  • If you do not wish to accept the modified and / or extended Seller Terms, inform us within 15 (fifteen) days after receiving this notification and you will be able to stop using our Online Platform and delete your Account.

 

 

 

RIGHT OF WITHDRAWAL POLICY

 

The objective of our Right of Withdrawal Policy is to explain the right of withdrawal provided for in the EU Directive on consumer rights (2011/83 / EU) (“the Directive”). This policy is an integral part of our Terms of Use. We provide this information on behalf of all The world nature Professional Sellers who use our platform to sell to buyers living in the European Economic Area (EEA).

The Directive grants Buyers the right to cancel and return any purchase made from a Professional Seller (indicated by the ‘Pro’ icon next to their name on a lot page), provided that (I) the Buyer does not purchase Lots of professional form and (II) the Buyer lives in a country within the EEA.

The right of withdrawal grants eligible Buyers (‘Consumers’) a ‘reflection’ period of 14 days to decide whether they wish to keep their purchase. Within the cooling-off period, the Consumer can cancel their purchase without offering any reason for cancellation. However, we recommend giving a reason, as it gives us an opportunity to try to fix the problem or prevent the same problem from happening again in the future. If you can be considered as a Consumer according to the provisions of the Directive, the following is applicable to your purchases:

The start of the 14-day reflection period

The reflection period begins the day after the Lot has been received or if the Lot is delivered in more than one shipment or is made up of several parts, said period will begin on the day of the last shipment or the day on which the last portion is delivered.

For agreements on the normal delivery of Lots during an established period, it will begin on the day the first Lot is received.

You can also renounce the purchase before receiving the Lot.

Your obligations during the cooling off period

During the cooling-off period you have to treat the Lot and its packaging carefully. You are allowed to evaluate the Lot in a similar way to how you would in the case of a physical store.

It is very important to treat the Lot carefully, as the Seller can hold you responsible for any loss of value beyond what could be caused by careful handling. Careful treatment refers only to treating the Lot in an acceptable manner according to the nature, characteristics and operation of the Lot. If the Seller claims that the treatment you have given the Lot has decreased the value of the Lot, we will not mediate such claim. You will have to reach a solution directly with the Seller.

Notice of withdrawal

To exercise the right of withdrawal, you must communicate the withdrawal within 14 days after receiving the Lot. To make it easier for you, you can send a notice to the Seller through our Online Platform. To do this, send an email to theworldnature@hotmail.com

Cancellation request confirmation

As soon as you have informed the Seller or us that you wish to cancel your purchase, we will evaluate your request. As soon as we have approved your request, we will send you the Seller’s return address as soon as possible.

If cancellation is not possible in accordance with the right of withdrawal, we will explain why the right of withdrawal is not applicable for that particular purchase.

Lot Return

The Lot, including all related accessories that were delivered with it, must be returned to the Seller within 14 days of our approval of your request. As far as possible, you must return the Lot in its original condition and with its original packaging.

If the lot is not returned to the Seller within 14 days of our approval of the withdrawal, you will lose the right of withdrawal and the Seller will receive your payment.

If the Lot is returned to the Seller within 14 days and there are no shipping problems or damage, the purchase price and shipping costs will be refunded. If the Seller has already received payment for the Lot, it will be obliged to reimburse you for the purchase price and shipping costs.

Return shipping costs

If you cancel and return a Lot under the right of withdrawal, you will have to cover the costs, risks and charges of the return shipment.

We strongly recommend packing the Lot correctly and securely and using an insured shipment. This is because, if the Seller can show that the Lot has been damaged or lost during the return shipment, we are authorized to pay the Seller. If this happens, you must (I) contact the Seller directly to arrange any (partial) refund and / or (II) contact the carrier to claim damages.